CITIZEN CHARTER

1. Aim / Purpose of this Charter

The Department of Sainik Welfare undertakes various welfare measures in respect of ex-servicemen and their dependents of the State. The main purpose of this Charter is to create awareness amongst the ex-servicemen and their dependents on various welfare measures extended to them by the State Government and Central Government.

2. Enumeration of services delivered by the Department

We deliver the following services

The Armed Forces Personnel defend the territorial integrity of the Nation by guarding the motherland 24X7 in most inhospitable terrain in accordance with the National Policy, under hostile conditions. The Soldiers retire at an young age of 37-40 years, i.e. in prime of their career and age. Hence, it is essential that the war widows, Ex-Servicemen, disabled soldiers and dependents are rehabilitated considering their selfless service to the nation.

Sainik Welfare delivers  the  following services:

a)  Registration and Issue of Identity Cards.

b)  Monitor implementation of reservation in employment  extended by Govt of India/State Govt/PSUs/PSBs etc.

c)  To assist ex-servicemen and widows in placements in the Private  Sector.

d)  To assist in self employment schemes being implemented by Govt of  India and recommending their cases.

e)  To  extend the benefits provided by Central / State Governments to the battle casualties,  war  widows, recipients of  gallantry awards. Assist in self employment through Pavala Vaddi Scheme and reimbursement of interest on loans taken from banks.

f)   To assist for medical treatment through Military  Hospitals, Ex-Servicemen Contributory Health Scheme (ECHS), etc.

g)  To assist in registration for Canteen Stores Department (CSD)

h)  Monitor the implementation of reservations in various professional courses to the Children of Armed Forces Personnel as per Government Orders.

j)  To assist in settlement of pensions/family pensions and other benefits and to organize Pension Adalat for resolving pension related grievances.   

k)  To assist the Branch Recruiting Officers in conduct of Recruitment Rallies in the state.

l)   To maintain Sainik Rest Houses in the state.

m) Disbursement of financial assistance to the non pensioner II World War Veterans and widows.

n)  To organize / recommend resettlement training to the ex-servicemen and widows as per Government Instructions.

o)  Conduct Armed Forces Flag Day throughout the state and raise voluntary contributions for Flag Day Fund.

p)  Process sanction of various grants from Armed Forces Flag Day Fund.

q)  To conduct Rajya Sainik Board meeting to review the various welfare measures, State Managing Committee meeting for Armed Forces Flag Day Fund and meeting of committee for resolving the grievances of Ex-Servicemen, Zilla Sainik Board meetings etc.

3. The Sainik Welfare Departments aim is to achieve the following service delivery/ quality parameters.

Time limit for disposal of various currents at the District level (RSW offices)

Appendix - I

S.NO

Service

Response Time     

Person to be contacted

1

Issue of Identity Card, duplicate ID card to Ex-servicemen/widows of             Ex-servicemen and dependent cards to the dependents of Ex-Servicemen.

1 to 2 hours 

Zilla Sainik  Welfare Officer

EMPLOYMENT 

2

Registration of ESM for employment.

1 to 2 hours

Zilla Sainik Welfare Officer/ Concerned Asst

3

Renewal of employment registrations

(To be done every three years)

1 to 2 hours 

Zilla Sainik Welfare Officer/ Concerned Asst

4

Sponsoring the names of ex-servicemen for employment.

within 48 hours

Zilla Sainik Welfare Officer/ Concerned Asst

5

Forwarding of applications received from ESM to various Institutions.

within 48 hours or receipt of applications

Zilla Sainik Welfare Officer/ Concerned Asst

6

Forwarding applications of War Widows and War Disabled to Directorate for Compassionate Appointment .

3 to 5 days

Zilla Sainik Welfare Officer/ Concerned Asst

SELF – EMPLOYMENT 

8

Processing the cases of ESM for allotment of Army Surplus Vehicles/ Oil Product Agencies etc.

3 to 5 days

Zilla Sainik Welfare Officer/ Concerned Asst

9

Publicity and Press Note to all Daily news papers for seeking names for allotment of LPG and Oil Product Agencies under Defence quota

3 to 5 days

Zilla Sainik Welfare Officer/ Concerned Asst

10

Forwarding of applications to DGR for Eligibility Certificate for LPG/Oil product agencies

3 to 5 days

Zilla Sainik Welfare Officer/ Concerned Asst

11

Sponsoring the names of willing candidates to Oil Product Companies.

3 to 5 days

Zilla Sainik Welfare Officer/ Concerned Asst

WELFARE 

12

Processing the cases of Exsm/widows of Exsm for allotment of land.

3 to 5 days

Zilla Sainik Welfare Officer/ Concerned Asst

13

Processing the cases of Exsm/widows of Exsm for allotment of house sites.

3 to 5 days

Zilla Sainik Welfare Officer/ Concerned Asst

14

Processing the cases of Exsm/widows of Exsm for issue of duplicate discharge certificate.

3 to 5 days

Zilla Sainik Welfare Officer/ Concerned Asst

15

Processing the cases of Exsm/widows of Exsm for change of home address .

3 to 5 days

Zilla Sainik Welfare Officer/ Concerned Asst

16

Processing the cases of serving personnel for verification of home address.

3 to 5 days

Zilla Sainik Welfare Officer/ Concerned Asst

17

Processing the cases of ex-servicemen for re-survey Medical Board.

3 to 5 days

Zilla Sainik Welfare Officer/ Concerned Asst

18

Processing the cases of Exsm/widows of Exsm for Police protection regarding land disputes etc.,

3 to 5 days

Zilla Sainik Welfare Officer/ Concerned Asst

19

Processing the cases of ESM/Widows of ESM for sanction /revision of service/Disability & family pensions, endorsement of family pension, restoration of commuted value of pension.

3 to 5 days

Zilla Sainik Welfare Officer/ Concerned Asst

20

Applications forwarded to Records for Publication of Part II Order.

3 to 5 days

Zilla Sainik Welfare Officer/ Concerned Asst

21

Applications forwarded to Records for Final Settlement of Accounts in respect of Deserters.

3 to 5 days

Zilla Sainik Welfare Officer/ Concerned Asst

22

Processing the cases of ESM/Widows of ESM for sanction of Army Group Insurance including extended AGIF.

3 to 5 days

Zilla Sainik Welfare Officer/ Concerned Asst

23

Initiation of monetary grants in respect of Gallantry Awardees Soldiers.

3 to 5 days

Zilla Sainik Welfare Officer/ Concerned Asst

24

Submission of proposals to District Collectors for sanction of Ex-Gratia to NOKs of Martyred Soldiers and battle disabled Soldiers.

3 to 5 days

Zilla Sainik Welfare Officer/ Concerned Asst

25

Forwarding of applications for sanction of Educational Concessions to the children of War Widows/ battle disabled soldiers/ Missing Personnel to Army/Navy/Air Force HQs.

3 to 5 days

Zilla Sainik Welfare Officer/ Concerned Asst

26

Forwarding Fresh & Renewal applications online for Prime Minister Educational Scholarships to the children of Ex-Servicemen

3 to 5 days

Zilla Sainik Welfare Officer/ Concerned Asst 

27

Forwarding of applications for any assistance regarding ECHS.

3 to 5 days

Zilla Sainik Welfare Officer/ Concerned Asst

28

Forwarding of applications for Exemption from payment of Property Tax.

3 to 5 days

Zilla Sainik Welfare Officer/ Concerned Asst

29

Forwarding of applications to DLRC for sanction of loans under Pavala Vaddi Scheme.

3 to 5 days

Zilla Sainik Welfare Officer/ Concerned Asst

30

Initiation of case to Directorate for allotment of Budget for sanction of Interest Subsidy under Pavala Vaddi Scheme.

3 to 5 days

Zilla Sainik Welfare Officer/ Concerned Asst

31

Forwarding of applications to DPDOs for Pension Variations and relief etc.

3 to 5 days

Zilla Sainik Welfare Officer/ Concerned Asst

ISSUE OF VARIOUS CERTIFICATES 

32

Issue of CAP Certificate for admission into education Institutions under CAP category.

1 to 2 hrs     

Zilla Sainik Welfare Officer/ Concerned Asst

33

Issue of unemployment certificate for admission into Military Hospitals

1 to 2 hrs     

Zilla Sainik Welfare Officer/ Concerned Asst

34

Issue of Certificate  for availing Canteen Stores Department facilities.

1 to 2 hrs     

Zilla Sainik Welfare Officer/ Concerned Asst

35

Issue of Bonafide Certificate to sons of Ex-servicemen for enrolment into Army/ Unit HQ quota.

1 to 2 hrs     

Zilla Sainik Welfare Officer/ Concerned Asst

SANCTION OF GRANTS FROM ARMED FORCES FLAG DAY FUND, RAKSHA MANTRI EX-SERVICEMEN WELFARE FUND (KSB), HQs OF ARMY/NAVY/AIR FORCE  

36

Initiation of all cases for sanction of financial assistance from AFFD and RMEWF

1 to 2 hrs     

Concerned  Sr.Asst/Jr.Asst          

37

Processing of all cases of Exsm/widows of Exsm for sanction of financial assistance from AFFD and RMEWF.                                              

within 3 days       

Zilla Sainik Welfare Officer   

38

Initiation of the cases of Non-Pensioner II World War Veterans/Widows for financial assistance.

3 to 5 days 

Concerned  Sr.Asst/Jr.As

39

Initiation of the cases of Ex.servicemen/Widows for Financial Assistancefrom DAPWF/ACW Fund/Army/Navy/Air Force Benevolent Fund.

3 to 5 days   

Concerned  Sr.Asst/Jr.As

         

 4.         Availability of Information:  Information on the above subjects can be obtained from our Directorate or any of the Regional Sainik Welfare offices.