CITIZEN CHARTER
1. Aim / Purpose of this Charter
The Department of Sainik Welfare undertakes various welfare measures in respect of ex-servicemen and their dependents of the State. The main purpose of this Charter is to create awareness amongst the ex-servicemen and their dependents on various welfare measures extended to them by the State Government and Central Government.
2. Enumeration of services delivered by the Department
We deliver the following services
The Armed Forces Personnel defend the territorial integrity of the Nation by guarding the motherland 24X7 in most inhospitable terrain in accordance with the National Policy, under hostile conditions. The Soldiers retire at an young age of 37-40 years, i.e. in prime of their career and age. Hence, it is essential that the war widows, Ex-Servicemen, disabled soldiers and dependents are rehabilitated considering their selfless service to the nation.
Sainik Welfare delivers the following services:
a) Registration and Issue of Identity Cards.
b) Monitor implementation of reservation in employment extended by Govt of India/State Govt/PSUs/PSBs etc.
c) To assist ex-servicemen and widows in placements in the Private Sector.
d) To assist in self employment schemes being implemented by Govt of India and recommending their cases.
e) To extend the benefits provided by Central / State Governments to the battle casualties, war widows, recipients of gallantry awards. Assist in self employment through Pavala Vaddi Scheme and reimbursement of interest on loans taken from banks.
f) To assist for medical treatment through Military Hospitals, Ex-Servicemen Contributory Health Scheme (ECHS), etc.
g) To assist in registration for Canteen Stores Department (CSD)
h) Monitor the implementation of reservations in various professional courses to the Children of Armed Forces Personnel as per Government Orders.
j) To assist in settlement of pensions/family pensions and other benefits and to organize Pension Adalat for resolving pension related grievances.
k) To assist the Branch Recruiting Officers in conduct of Recruitment Rallies in the state.
l) To maintain Sainik Rest Houses in the state.
m) Disbursement of financial assistance to the non pensioner II World War Veterans and widows.
n) To organize / recommend resettlement training to the ex-servicemen and widows as per Government Instructions.
o) Conduct Armed Forces Flag Day throughout the state and raise voluntary contributions for Flag Day Fund.
p) Process sanction of various grants from Armed Forces Flag Day Fund.
q) To conduct Rajya Sainik Board meeting to review the various welfare measures, State Managing Committee meeting for Armed Forces Flag Day Fund and meeting of committee for resolving the grievances of Ex-Servicemen, Zilla Sainik Board meetings etc.
3. The Sainik Welfare Departments aim is to achieve the following service delivery/ quality parameters.
Time limit for disposal of various currents at the District level (RSW offices)
Appendix - I
S.NO |
Service |
Response Time |
Person to be contacted |
|
1 |
Issue of Identity Card, duplicate ID card to Ex-servicemen/widows of Ex-servicemen and dependent cards to the dependents of Ex-Servicemen. |
1 to 2 hours |
Zilla Sainik Welfare Officer |
|
EMPLOYMENT |
||||
2 |
Registration of ESM for employment. |
1 to 2 hours |
Zilla Sainik Welfare Officer/ Concerned Asst |
|
3 |
Renewal of employment registrations (To be done every three years) |
1 to 2 hours |
Zilla Sainik Welfare Officer/ Concerned Asst |
|
4 |
Sponsoring the names of ex-servicemen for employment. |
within 48 hours |
Zilla Sainik Welfare Officer/ Concerned Asst |
|
5 |
Forwarding of applications received from ESM to various Institutions. |
within 48 hours or receipt of applications |
Zilla Sainik Welfare Officer/ Concerned Asst |
|
6 |
Forwarding applications of War Widows and War Disabled to Directorate for Compassionate Appointment . |
3 to 5 days |
Zilla Sainik Welfare Officer/ Concerned Asst |
|
SELF – EMPLOYMENT |
||||
8 |
Processing the cases of ESM for allotment of Army Surplus Vehicles/ Oil Product Agencies etc. |
3 to 5 days |
Zilla Sainik Welfare Officer/ Concerned Asst |
|
9 |
Publicity and Press Note to all Daily news papers for seeking names for allotment of LPG and Oil Product Agencies under Defence quota |
3 to 5 days |
Zilla Sainik Welfare Officer/ Concerned Asst |
|
10 |
Forwarding of applications to DGR for Eligibility Certificate for LPG/Oil product agencies |
3 to 5 days |
Zilla Sainik Welfare Officer/ Concerned Asst |
|
11 |
Sponsoring the names of willing candidates to Oil Product Companies. |
3 to 5 days |
Zilla Sainik Welfare Officer/ Concerned Asst |
|
WELFARE |
||||
12 |
Processing the cases of Exsm/widows of Exsm for allotment of land. |
3 to 5 days |
Zilla Sainik Welfare Officer/ Concerned Asst |
|
13 |
Processing the cases of Exsm/widows of Exsm for allotment of house sites. |
3 to 5 days |
Zilla Sainik Welfare Officer/ Concerned Asst |
|
14 |
Processing the cases of Exsm/widows of Exsm for issue of duplicate discharge certificate. |
3 to 5 days |
Zilla Sainik Welfare Officer/ Concerned Asst |
|
15 |
Processing the cases of Exsm/widows of Exsm for change of home address . |
3 to 5 days |
Zilla Sainik Welfare Officer/ Concerned Asst |
|
16 |
Processing the cases of serving personnel for verification of home address. |
3 to 5 days |
Zilla Sainik Welfare Officer/ Concerned Asst |
|
17 |
Processing the cases of ex-servicemen for re-survey Medical Board. |
3 to 5 days |
Zilla Sainik Welfare Officer/ Concerned Asst |
|
18 |
Processing the cases of Exsm/widows of Exsm for Police protection regarding land disputes etc., |
3 to 5 days |
Zilla Sainik Welfare Officer/ Concerned Asst |
|
19 |
Processing the cases of ESM/Widows of ESM for sanction /revision of service/Disability & family pensions, endorsement of family pension, restoration of commuted value of pension. |
3 to 5 days |
Zilla Sainik Welfare Officer/ Concerned Asst |
|
20 |
Applications forwarded to Records for Publication of Part II Order. |
3 to 5 days |
Zilla Sainik Welfare Officer/ Concerned Asst |
|
21 |
Applications forwarded to Records for Final Settlement of Accounts in respect of Deserters. |
3 to 5 days |
Zilla Sainik Welfare Officer/ Concerned Asst |
|
22 |
Processing the cases of ESM/Widows of ESM for sanction of Army Group Insurance including extended AGIF. |
3 to 5 days |
Zilla Sainik Welfare Officer/ Concerned Asst |
|
23 |
Initiation of monetary grants in respect of Gallantry Awardees Soldiers. |
3 to 5 days |
Zilla Sainik Welfare Officer/ Concerned Asst |
|
24 |
Submission of proposals to District Collectors for sanction of Ex-Gratia to NOKs of Martyred Soldiers and battle disabled Soldiers. |
3 to 5 days |
Zilla Sainik Welfare Officer/ Concerned Asst |
|
25 |
Forwarding of applications for sanction of Educational Concessions to the children of War Widows/ battle disabled soldiers/ Missing Personnel to Army/Navy/Air Force HQs. |
3 to 5 days |
Zilla Sainik Welfare Officer/ Concerned Asst |
|
26 |
Forwarding Fresh & Renewal applications online for Prime Minister Educational Scholarships to the children of Ex-Servicemen |
3 to 5 days |
Zilla Sainik Welfare Officer/ Concerned Asst |
|
27 |
Forwarding of applications for any assistance regarding ECHS. |
3 to 5 days |
Zilla Sainik Welfare Officer/ Concerned Asst |
|
28 |
Forwarding of applications for Exemption from payment of Property Tax. |
3 to 5 days |
Zilla Sainik Welfare Officer/ Concerned Asst |
|
29 |
Forwarding of applications to DLRC for sanction of loans under Pavala Vaddi Scheme. |
3 to 5 days |
Zilla Sainik Welfare Officer/ Concerned Asst |
|
30 |
Initiation of case to Directorate for allotment of Budget for sanction of Interest Subsidy under Pavala Vaddi Scheme. |
3 to 5 days |
Zilla Sainik Welfare Officer/ Concerned Asst |
|
31 |
Forwarding of applications to DPDOs for Pension Variations and relief etc. |
3 to 5 days |
Zilla Sainik Welfare Officer/ Concerned Asst |
|
ISSUE OF VARIOUS CERTIFICATES |
||||
32 |
Issue of CAP Certificate for admission into education Institutions under CAP category. |
1 to 2 hrs |
Zilla Sainik Welfare Officer/ Concerned Asst |
|
33 |
Issue of unemployment certificate for admission into Military Hospitals |
1 to 2 hrs |
Zilla Sainik Welfare Officer/ Concerned Asst |
|
34 |
Issue of Certificate for availing Canteen Stores Department facilities. |
1 to 2 hrs |
Zilla Sainik Welfare Officer/ Concerned Asst |
|
35 |
Issue of Bonafide Certificate to sons of Ex-servicemen for enrolment into Army/ Unit HQ quota. |
1 to 2 hrs |
Zilla Sainik Welfare Officer/ Concerned Asst |
|
SANCTION OF GRANTS FROM ARMED FORCES FLAG DAY FUND, RAKSHA MANTRI EX-SERVICEMEN WELFARE FUND (KSB), HQs OF ARMY/NAVY/AIR FORCE |
||||
36 |
Initiation of all cases for sanction of financial assistance from AFFD and RMEWF |
1 to 2 hrs |
Concerned Sr.Asst/Jr.Asst |
|
37 |
Processing of all cases of Exsm/widows of Exsm for sanction of financial assistance from AFFD and RMEWF. |
within 3 days |
Zilla Sainik Welfare Officer |
|
38 |
Initiation of the cases of Non-Pensioner II World War Veterans/Widows for financial assistance. |
3 to 5 days |
Concerned Sr.Asst/Jr.As |
|
39 |
Initiation of the cases of Ex.servicemen/Widows for Financial Assistancefrom DAPWF/ACW Fund/Army/Navy/Air Force Benevolent Fund. |
3 to 5 days |
Concerned Sr.Asst/Jr.As |
4. Availability of Information: Information on the above subjects can be obtained from our Directorate or any of the Regional Sainik Welfare offices.
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