CITIZEN CHARTER

1. Aim / Purpose of this Charter

The Department of Sainik Welfare undertakes various welfare measures in respect of ex-servicemen and their dependents of the State. The main purpose of this Charter is to create awareness amongst the ex-servicemen and their dependents on various welfare measures extended to them by the State Government and Central Government.

2. Enumeration of services delivered by the Department

We deliver the following services

            A defence Person struggles a lot in service.  He makes utmost sacrifices of his pleasures of his life, like leaving his family and guarding our motherland at the borders of the Country. As  he retires from the Armed Forces viz The Indian Army, The  Indian Navy  and The Indian Air Force, he would like to find a solace for the rest of his life.   The Department of Sainik Welfare delivers  the  following services to them:

a)  Registration and Issue of Identity Cards.

b)  Monitor implementation of reservation in employment  extended by Govt of India/State Govt.,

c)  To assist ex-servicemen in placements in the Private  Sector, Public Sector Undertakings.

d)  To assist in self employment schemes being implemented by Govt of  India and recommending their cases for sanction  of  loan from  Financial  Institutions like  APSFC,  NABARD, APKVIC and Banks etc.,

e)  To  extend benefits to the battle casualties,  war  widows, recipients of  gallantry awards like medical, education, travel,canteen, telephone STD booth, allotment of house and sites and Financial Assistance etc.,

f)   To assist for medical treatment through Military  Hospitals, Corporate Hospitals,  empanelled by Ministry of Defence.

g)   Monitor the implementation of reservations in various academic  courses available to the Children of Armed Forces Personnel.

h)  To assist in settlement of pensions/family pensions and  other benefits.

j)   To organize Pension Adalat

k)  To assist the Branch Recruiting Officers in Recruitment Rallies

l)   To maintain Sainik Rest Houses

m) Disbursement of financial assistance to the II World War Veterans

n)  To organize resettlement training to the ex-servicemen

o)  To sanction marriage grant, monthly financial assistance, Interest subsidy, funeral         grant, educational concessions to   the  ex- servicemen and their dependents from Special Fund for Reconstruction and Rehabilitation for ex-servicemen.

p)  To conduct Rajya Sainik Board meeting to review the various welfare measures  to  the ex-servicemen and their dependents.

3. The Sainik Welfare Departments aim is to achieve the following service delivery/ quality parameters.

Time limit for disposal of various currents at the District level (RSW offices)

            Appendix - I

SL.NO

Service

Response Time     

Person to be contacted

1

Issue of Identity Card to  Ex-servicemen / widows of Ex-servicemen.

1 to 2 hours 

Zilla Sainik  Welfare Officer

2

Issue of Duplicate Identity Cards to Exsm / widows of Exsm.

1 to 2 hours

Zilla Sainik  Welfare Officer/ Concerned Asst

EMPLOYMENT

 

3

Registration of ESM for employment.

1 to 2 hours

Zilla Sainik Welfare Officer/ Concerned Asst

4

Renewal of employment registrations

1 to 2 hours 

Zilla Sainik Welfare Officer/ Concerned Asst

5

Sponsoring the names of ex-servicemen for employment.

within 48 hours or

Zilla Sainik Welfare Officer/ Concerned Asst

6

Forwarding of applications received from ESM to various Institutions/ Banks etc.

within 48 hours or receipt of indent

Zilla Sainik Welfare Officer/ Concerned Asst

7

Forwarding applications of War Widows and War Disabled to Directorate for Compassionate Appointment .

3 to 5 days

Zilla Sainik Welfare Officer/ Concerned Asst

SELF – EMPLOYMENT

 

8

Identification of eligible ESM/Widows for undergoing resettlement training

3 days to 5 days

Zilla Sainik Welfare Officer/ Concerned Asst

9

Estimation of funds, No. of willing ESM and dependents forwarded to Directorate for Resettlement Training

3 days to 5 days

Zilla Sainik Welfare Officer/ Concerned Asst

10

Contact the Institutions and Selected Institution forwarded to Directorate for empanelment

3 days to 5 days

Zilla Sainik Welfare Officer/ Concerned Asst

11

Intimation to the candidates for Resettlement Training after allotment the budget

3 days to 5 days

Zilla Sainik Welfare Officer/ Concerned Asst

12

Processing the cases of ESM for allotment of Army Surplus Vehicles/ Oil Product Agencies etc.

3 days to 5 days

Zilla Sainik Welfare Officer/ Concerned Asst

13

Press Note to all Daily news papers for allotment of LPG and Oil Product Agencies under Defence quota

3 days to 5 days

Zilla Sainik Welfare Officer/ Concerned Asst

14

Forwarding of applications to DGR for Eligibility Certificate to allot agencies

3 days to 5 days

Zilla Sainik Welfare Officer/ Concerned Asst

15

Sponsoring the names of willing candidates to Oil Product Companies for allotment of agency

3 days to 5 days

Zilla Sainik Welfare Officer/ Concerned Asst

WELFARE

 

16

Processing the cases of Exsm/widows of Exsm for allotment of land.

3 days to 5 days

Zilla Sainik Welfare Officer/ Concerned Asst

17

Processing the cases of Exsm/widows of Exsm for allotment of houses sites.

3 days to 5 days

Zilla Sainik Welfare Officer/ Concerned Asst

18

Processing the cases of Exsm/widows of Exsm for allotment of houses under Indira Awaas Yojana/EWS.

3 days to 5 days

Zilla Sainik Welfare Officer/ Concerned Asst

19

Processing the cases of Exsm/widows of Exsm for issue of duplicate discharge certificate.

3 days to 5 days

Zilla Sainik Welfare Officer/ Concerned Asst

20

Processing the cases of Exsm/widows of Exsm for change of home address .

3 days to 5 days

Zilla Sainik Welfare Officer/ Concerned Asst

21

Processing the cases of serving personnel for verification of home posting.

3 days to 5 days

Zilla Sainik Welfare Officer/ Concerned Asst

22

Processing the cases of ex-servicemen for re-survey Medical Board.

3 days to 5 days

Zilla Sainik Welfare Officer/ Concerned Asst

23

Processing the cases of Exsm/widows of Exsm for Police protection regarding land disputes etc.,

3 days to 5 days

Zilla Sainik Welfare Officer/ Concerned Asst

24

Processing the cases of Exsm/widows of Exsm regarding family litigation.

3 days to 5 days

Zilla Sainik Welfare Officer/ Concerned Asst

25

Processing the cases of ESM/Widows of ESM for sanction of Service/Disability & family pensions

3 days to 5 days

Zilla Sainik Welfare Officer/ Concerned Asst

26

Revision of Service Pension / Disability Pension/ Family Pension in Revised Pay Scales

3 days to 5 days

Zilla Sainik Welfare Officer/ Concerned Asst

27

Applications forwarded to concerned Records Offices for Endorsement of Family Pension.

3 days to 5 days

Zilla Sainik Welfare Officer/ Concerned Asst

28

Applications forwarded to Restoration of commuted pension.

3 days to 5 days

Zilla Sainik Welfare Officer/ Concerned Asst

29

Applications forwarded to Records for Publication of Part II Order.

3 days to 5 days

Zilla Sainik Welfare Officer/ Concerned Asst

30

Applications forwarded to Records for Final Settlement of Accounts in respect of Deserters.

3 days to 5 days

Zilla Sainik Welfare Officer/ Concerned Asst

31

Processing the cases of ESM/Widows of ESM for sanction of Army Group Insurance.

3 days to 5 days

Zilla Sainik Welfare Officer/ Concerned Asst

32

Initiation of monetary grants in respect of Gallantry Awardees Soldiers.

3 days to 5 days

Zilla Sainik Welfare Officer/ Concerned Asst

33

Take up the cases to Dist. Collectors for sanction of Ex-Gratia to NOKs of Martyred Soldiers and battle disabled Soldiers.

3 days to 5 days

Zilla Sainik Welfare Officer/ Concerned Asst

34

Forwarding of applications for sanction of Educational Concessions to the children of War Widows/ battle disabled soldiers/ Missing Personnel

3 days to 5 days

Zilla Sainik Welfare Officer/ Concerned Asst

35

Forwarding Fresh & Renewal applications for Prime Minister Educational Scholarships to the children of Ex-Servicemen

3 days to 5 days

Zilla Sainik Welfare Officer/ Concerned Asst  

36

Forwarding of applications for any assistance regarding ECHS.

3 days to 5 days

Zilla Sainik Welfare Officer/ Concerned Asst

37

Forwarding of applications for Exemption from payment of Property Tax.

3 days to 5 days

Zilla Sainik Welfare Officer/ Concerned Asst

38

Forwarding of applications received under PMEGP Scheme to DIC / APKVIB for sanction of Loan

3 days to 5 days

Zilla Sainik Welfare Officer/ Concerned Asst

39

Forwarding of applications to DLRC for sanction of loans under Pavala Vaddi Scheme.

3 days to 5 days

Zilla Sainik Welfare Officer/ Concerned Asst

40

Initiation of case to Directorate for allotment of Budget for sanction of Interest Subsidy under Pavala Vaddi Scheme.

3 days to 5 days

Zilla Sainik Welfare Officer/ Concerned Asst

41

Forwarding of applications to various Institutions/Offices like Housing Board, DRDA, SC/BC Corporations for necessary assistance like Housing Board, DRDA, SC/BC Corporations.

3 days to 5 days

Zilla Sainik Welfare Officer/ Concerned Asst

42

Forwarding of applications to DPDOs for Pension Variations and relief etc.

3 days to 5 days

Zilla Sainik Welfare Officer/ Concerned Asst

ISSUE OF VARIOUS CERTIFICATES

 

43

Issue of Dependent Certificate for admission into education Institutions under CAP category.

1 to 2 hrs     

Zilla Sainik Welfare Officer/ Concerned Asst

44

Issue of unemployment certificate for admission into Military Hospitals

1 to 2 hrs     

Zilla Sainik Welfare Officer/ Concerned Asst

45

Issue of Certificate  for availing Canteen Stores Department facilities.

1 to 2 hrs     

Zilla Sainik Welfare Officer/ Concerned Asst

46

Issue of Bonafide Certificate to sons of Ex-servicemen for enrolment into Army/ Unit HQ quota.

1 to 2 hrs     

Zilla Sainik Welfare Officer/ Concerned Asst

SANCTION OF GRANTS FROM SPECIAL FUND, ACWF, KSB

 

47

Initiation of the cases of Exsm/widows of Exsm for sanction of financial assistance/Adhoc Grant. 

1 to 2 hrs     

Concerned Sr.Asst/Jr.Asst      

48

Processing of the cases of Exsm/widows of Exsm for sanction of financial assistance/Adhoc Grant.                                              

with in 3 days       

Concerned  Sr.Asst/Jr.Asst         

49

Initiation of the cases of Exsm/widows of Exsm for sanction of Marriage Grants.

1 to 2 hrs     

Concerned  Sr.Asst/Jr.Asst         

50

Processing of the cases of Exsm/widows of Exsm for sanction of Marriage Grants.

with in 3 days          

Concerned  Sr.Asst/Jr.Asst         

51

Initiation of the cases of Exsm/widows of Exsm for sanction of funeral grants.

1 to 2 hrs     

Concerned  Sr.Asst/Jr.Asst         

52

Processing of the cases of Exsm/widows of Exsm for sanction  funeral Grants.

with in 3 days          

Concerned  Sr.Asst/Jr.Asst         

53

Initiation of the cases   of Exsm/dependents of Exsm for sanction of Educational Concessions/ITI Stipends/B&L Charges.

1 to 2 hrs     

Concerned  Sr.Asst/Jr.Asst

54

Processing of the cases   of Exsm/dependents of Exsm for sanction of Educational Concessions/ITI Stipends/B&L Charges.

with in 3 days          

Concerned  Sr.Asst/Jr.Asst

55

Initiation of the cases of Non-Pensioner II World War Veterans/Widows for financial assistance.

1 to 2 hrs     

Concerned  Sr.Asst/Jr.Asst

56

Processing of the cases of Non-Pensioner II World War Veterans/Widows for financial assistance.

with in 3 days          

Concerned  Sr.Asst/Jr.Asst

57

Initiation of the cases of Ex.servicemen/Widows for Financial Assistancefrom DAPWF/ACW Fund/Army/Navy/Air Force Benevolent Fund. 

1 to 2 hrs     

Concerned  Sr.Asst/Jr.Asst

58

Processing of the cases of Ex.servicemen/Widows for Financial Assistancefrom DAPWF/ACW Fund/Army/Navy/Air Force Benevolent Fund.

with in 3 days          

Concerned  Sr.Asst/Jr.Asst

59

Initiation of the cases    of Ex.servicemen/Widows for Financial Assistance towards Marriage Grants of daughters marriage/Reimbursement of medical expenses/house repairs etc., from the funds at the disposal of KSB.

1 to 2 hrs     

 

Concerned  Sr.Asst/Jr.Asst

60

Processing of the cases    of Ex.servicemen/Widows for Financial Assistance towards Marriage Grants of daughters marriage/Reimbursement of medical expenses/house repairs etc., from the funds at the disposal of KSB. 

with in 3 days         

Concerned  Sr.Asst/Jr.Asst

  

 

61

Disbursement of various grants to the respective grantees.

With in 7 days or date on which the grantees reports  

Zilla Sainik Welfare Officer 

 4.         Availability of Information:  Information on the above subjects can be obtained from our Directorate or any of the Regional Sainik Welfare offices.